Privacy Policy

Privacy Policy

Last updated: 20 August 2026

1. Who We Are

Peptidera is an online store offering research peptides and related laboratory products intended exclusively for legitimate laboratory and scientific research.

Peptidera is operated by:

PKeps e-commerce
Loenermark 584
1025 TZ Amsterdam
The Netherlands

Dutch Chamber of Commerce (KVK): 98487841
VAT identification number: NL005333123B88

Website: https://www.peptidera.com
Email: info@peptidera.com
Telephone: +31 6 23619659

PKeps e-commerce is the data controller responsible for the processing of personal data through the Peptidera website.

2. Scope of This Privacy Policy

This Privacy Policy explains how we collect, use, disclose, protect and retain personal data when you:

  • Visit our website
  • Create a customer account
  • Place or attempt to place an order
  • Contact customer service
  • Subscribe to marketing communications
  • Use other services offered through our website

By using our website, you acknowledge that you have read this Privacy Policy.

3. Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data.

Identity and contact information

  • First and last name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Company name, where applicable
  • VAT number, where applicable

Account information

  • Customer account details
  • Username
  • Encrypted password
  • Account preferences
  • Previous orders associated with your account

We cannot view your password in its original form.

Order information

  • Products ordered
  • Order number
  • Order date
  • Order value
  • Selected shipping method
  • Selected payment method
  • Order and delivery status
  • Customer notes submitted with an order

Payment information

Payments may be processed by external payment service providers.

Depending on the selected payment method, these providers may process:

  • Payment account information
  • Bank or card information
  • Transaction identifiers
  • Payment status
  • Information required for fraud prevention

Peptidera does not store complete payment card details.

Communications

When you contact us, we may process:

  • Your name
  • Your contact details
  • The contents of your message
  • Attachments you provide
  • Our correspondence with you

Technical and usage information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language settings
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website interactions
  • Security and diagnostic information
  • Cookie identifiers, where permitted

4. How We Obtain Your Personal Data

We may obtain personal data:

  • Directly from you
  • Automatically through your use of our website
  • From payment service providers
  • From shipping and fulfilment partners
  • From fraud-prevention and security providers
  • From service providers that support our website and business operations

5. Purposes and Legal Bases for Processing

We only process personal data when we have a valid legal basis under applicable data-protection law.

Performance of a contract

We process personal data when necessary to:

  • Process your order
  • Receive or verify payment
  • Prepare and ship products
  • Send order and delivery updates
  • Manage returns, refunds or complaints
  • Create and manage your customer account
  • Provide customer support

The legal basis is the performance of a contract or taking steps at your request before entering into a contract.

Legal obligations

We may process and retain personal data to:

  • Maintain tax and accounting records
  • Comply with regulatory obligations
  • Respond to lawful requests from public authorities
  • Establish, exercise or defend legal claims

The legal basis is compliance with a legal obligation.

Legitimate interests

We may process personal data for legitimate business interests, including:

  • Preventing fraud and unauthorized transactions
  • Securing our website and systems
  • Detecting abuse or suspicious activity
  • Improving website performance
  • Maintaining business records
  • Providing effective customer service
  • Establishing or defending legal claims

We only rely on legitimate interests where our interests are not overridden by your rights and freedoms.

Consent

Where legally required, we request your consent before:

  • Placing non-essential cookies
  • Using analytics or advertising technologies
  • Sending electronic marketing communications

You may withdraw your consent at any time. Withdrawal does not affect processing performed before consent was withdrawn.

6. Required and Optional Information

Certain information is necessary to process an order, such as your name, delivery address, email address and payment information.

If you do not provide required information, we may be unable to:

  • Create your account
  • Process your order
  • Receive your payment
  • Deliver your order
  • Respond properly to your request

Information marked as optional may be omitted without preventing you from using the basic functions of the website.

7. Payment Processing

Payments are handled by the payment service provider associated with the payment method selected during checkout.

The payment provider may independently process your personal data in accordance with its own privacy policy and legal obligations. This may include identity verification, transaction monitoring and fraud-prevention checks.

Peptidera normally receives only the information required to confirm and administer the payment, such as:

  • Transaction number
  • Payment method
  • Payment amount
  • Payment status
  • Limited payment-account details

Peptidera does not store complete credit or debit card numbers.

8. Shipping and Delivery

To fulfil and deliver your order, we may share necessary information with delivery and logistics partners, such as DHL.

This may include:

  • Your name
  • Shipping address
  • Email address
  • Telephone number
  • Order or shipment number
  • Delivery preferences

These details are shared only to the extent necessary to prepare, track and deliver your order or resolve delivery problems.

9. Other Parties With Whom We Share Data

We may share personal data with carefully selected service providers, including:

  • Website-hosting providers
  • E-commerce and WooCommerce service providers
  • Payment service providers
  • Shipping and logistics partners
  • Email and customer-support providers
  • IT, security and fraud-prevention providers
  • Accounting and professional advisers
  • Analytics providers, where consent has been obtained
  • Government authorities where disclosure is legally required

These parties may only process personal data for the purposes for which it has been provided, unless they have an independent legal basis for further processing.

We do not sell or rent personal data to third parties.

10. International Data Transfers

We aim to process personal data within the European Economic Area whenever reasonably possible.

Some service providers may process information outside the European Economic Area. Where this occurs, we use appropriate safeguards as required by law, such as:

  • A European Commission adequacy decision
  • Standard Contractual Clauses
  • Additional technical and organizational safeguards

You may contact us for further information about the safeguards used for international transfers.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember language and website preferences
  • Enable account and checkout functionality
  • Protect the website against misuse
  • Improve website performance
  • Measure website traffic, where permitted
  • Support marketing features, where you have consented

Essential cookies may be placed without consent where they are strictly necessary for the website to function.

Analytics, personalization and marketing cookies are only used where legally permitted and, when required, after you have provided consent.

You can change or withdraw your cookie consent through the cookie settings available on our website.

More information is available in our Cookie Policy.

12. Analytics

If analytics tools are enabled and the required consent has been obtained, we may use them to understand how visitors use our website.

Analytics information may include:

  • Pages visited
  • Time spent on the website
  • Browser and device type
  • Approximate country or region
  • Referral source
  • Website interactions

Where possible, we configure analytics services to minimize the collection of directly identifying information.

13. Marketing Communications

We only send marketing emails where we have a valid legal basis to do so.

You can unsubscribe at any time by:

After unsubscribing, we may retain limited information on a suppression list to ensure that no further marketing messages are sent to that address.

Transactional communications concerning your order, payment, account or security are not marketing messages and may still be sent where necessary.

14. Data Retention

We do not retain personal data longer than necessary for the purpose for which it was collected.

Typical retention criteria include:

  • Order, invoice, payment and accounting records are generally retained for seven years where required by Dutch tax law.
  • Customer account information is retained while the account remains active and is deleted or anonymized when it is no longer required, subject to legal retention obligations.
  • Customer-support correspondence may be retained for up to two years after the matter has been resolved, unless a longer period is necessary for a legal claim.
  • Security and technical logs are retained only for the period reasonably necessary to protect and maintain our systems.
  • Marketing information is retained until you unsubscribe or withdraw consent.
  • Cookie retention periods are described in our Cookie Policy or cookie-consent settings.

Information may be retained for a longer period where necessary to comply with law, prevent fraud or establish, exercise or defend legal claims.

15. Data Security

We use appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

These measures may include encrypted connections, restricted access, account security, security monitoring, backups and software updates.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

16. Automated Decision-Making

Peptidera does not make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

Payment and fraud-prevention providers may perform automated risk or security checks. Such processing is governed by the relevant provider’s privacy policy and applicable law.

If an order is flagged for security reasons, we may request additional information or conduct a manual review.

17. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Receive certain data in a structured, commonly used and machine-readable format
  • Request transfer of eligible data to another organization
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:

info@peptidera.com

We may request information necessary to verify your identity before processing your request. We aim to respond within one month, subject to extensions permitted by law for complex or multiple requests.

You also have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl

18. Children and Age Restrictions

Our products and services are not intended for persons under 18 years of age.

We do not knowingly collect personal data from children. If you believe that a person under 18 has provided personal data to us, please contact us so that we can investigate and delete the information where appropriate.

19. External Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of every external service you use.

20. Research Use Only

Products offered through Peptidera are intended exclusively for legitimate scientific and laboratory research.

They are not intended for human or veterinary consumption, diagnosis, treatment, cure or prevention of disease.

This Privacy Policy concerns the processing of personal data and does not constitute medical, scientific or legal advice.

21. Changes to This Privacy Policy

We may amend this Privacy Policy when our services, service providers or legal obligations change.

The latest version will be published on this page. The revision date at the top of the policy indicates when it was last updated.

Material changes may also be communicated through the website or by email where appropriate.

22. Contact

For questions, requests or complaints concerning this Privacy Policy or our processing of personal data, contact:

Peptidera — operated by PKeps e-commerce
Loenermark 584
1025 TZ Amsterdam
The Netherlands

KVK: 98487841
VAT identification number: NL005333123B88

Email: info@peptidera.com
Telephone: +31 6 23619659
Website: https://www.peptidera.com