Last updated: 20 August 2026<\/strong><\/p>\n\n\n\n This Return & Refund Policy applies to purchases made through the Peptidera website.<\/p>\n\n\n\n Peptidera is operated by:<\/p>\n\n\n\n PKeps e-commerce<\/strong> Dutch Chamber of Commerce (KVK): 98487841<\/strong> Email: info@peptidera.com<\/a> Nothing in this policy limits any mandatory consumer rights provided by applicable law.<\/p>\n\n\n\n All research peptides and related laboratory products supplied by Peptidera are intended exclusively for legitimate scientific and laboratory research.<\/p>\n\n\n\n Products are not intended for:<\/p>\n\n\n\n Products must be stored, handled and used in accordance with the information provided on the product page, label and accompanying documentation.<\/p>\n\n\n\n Consumers purchasing online generally have the right to withdraw from the purchase agreement within 14 days after receiving the order, without giving a reason.<\/p>\n\n\n\n For orders containing multiple products delivered separately, the withdrawal period begins on the day after the final product has been received.<\/p>\n\n\n\n To exercise this right, the consumer must notify Peptidera before the withdrawal period expires by sending an unambiguous statement to:<\/p>\n\n\n\n info@peptidera.com<\/a><\/p>\n\n\n\n The notification should include:<\/p>\n\n\n\n The customer may use the withdrawal form included at the end of this policy, but use of that form is not mandatory.<\/p>\n\n\n\n Prior approval from Peptidera is not required to exercise a valid statutory right of withdrawal. Customers are nevertheless strongly advised to contact us before returning anything so that we can provide the correct return instructions.<\/p>\n\n\n\n After notifying Peptidera of the withdrawal, the consumer must return the products within 14 days.<\/p>\n\n\n\n Unless otherwise agreed, returns must be sent to:<\/p>\n\n\n\n PKeps e-commerce \/ Peptidera<\/strong> The customer is responsible for the direct return-shipping costs when exercising the ordinary right of withdrawal.<\/p>\n\n\n\n We strongly recommend using a tracked shipping service. The customer is responsible for proving that the return was sent.<\/p>\n\n\n\n Products must be:<\/p>\n\n\n\n Do not send products cash on delivery. Such shipments may be refused.<\/p>\n\n\n\n Certain products may be sealed for genuine health-protection, contamination-control or hygiene reasons.<\/p>\n\n\n\n The statutory right of withdrawal may not apply where:<\/p>\n\n\n\n This exception is only applied when all legal requirements are met. A product is not automatically excluded from return merely because it is a research product.<\/p>\n\n\n\n Customers may inspect the external packaging as reasonably necessary. Breaking a protective vial seal, stopper, cap, tamper-evident closure or sealed internal packaging may make the product unsuitable for resale.<\/p>\n\n\n\n The customer\u2019s rights concerning damaged, defective, contaminated, incorrectly supplied or non-conforming products remain unaffected.<\/p>\n\n\n\n During the withdrawal period, the customer may handle a product only to the extent necessary to establish its nature and characteristics.<\/p>\n\n\n\n The customer may be responsible for a reduction in value caused by handling beyond what would reasonably be permitted when inspecting a product.<\/p>\n\n\n\n This may include:<\/p>\n\n\n\n Any deduction will be reasonable, proportionate and permitted by applicable law.<\/p>\n\n\n\n Following a valid withdrawal, Peptidera will reimburse the payments required by law, including the cost of the least expensive standard delivery method offered for the original order.<\/p>\n\n\n\n Additional delivery costs caused by selecting a more expensive shipping option are not reimbursed.<\/p>\n\n\n\n The refund will be processed within 14 days after Peptidera receives the withdrawal notification. Peptidera may withhold reimbursement until:<\/p>\n\n\n\n whichever occurs first.<\/p>\n\n\n\n Refunds are normally made using the original payment method unless another method is expressly agreed.<\/p>\n\n\n\n The time required for the refund to appear may depend on the customer\u2019s bank or payment provider.<\/p>\n\n\n\n Customers should inspect their order promptly after delivery.<\/p>\n\n\n\n If an order arrives damaged, incorrect or incomplete, please contact us preferably within 48 hours at:<\/p>\n\n\n\n info@peptidera.com<\/a><\/p>\n\n\n\n Please provide:<\/p>\n\n\n\n The 48-hour reporting request helps us investigate the issue quickly. It does not remove or shorten mandatory statutory rights.<\/p>\n\n\n\n Do not discard the product, packaging or shipping label while the investigation is ongoing.<\/p>\n\n\n\n When Peptidera confirms that a product was damaged during transportation, supplied incorrectly, missing or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable law.<\/p>\n\n\n\n Depending on the circumstances, this may include:<\/p>\n\n\n\n Peptidera will pay reasonable return costs where a return is required because the product was damaged, incorrect or non-conforming.<\/p>\n\n\n\n We may provide a prepaid return label or reimburse reasonable return-shipping expenses.<\/p>\n\n\n\n If you believe that a product has a quality, seal, contamination, labelling or batch problem:<\/p>\n\n\n\n Do not return a suspected quality-defective product until Peptidera provides instructions.<\/p>\n\n\n\n Certificates of Analysis relate only to the batches and samples identified in the relevant laboratory report.<\/p>\n\n\n\n If tracking information indicates that a shipment has not progressed or may have been lost, contact us with your order number.<\/p>\n\n\n\n Peptidera will open an investigation with the delivery carrier where appropriate.<\/p>\n\n\n\n A carrier investigation may take time and Peptidera must be allowed a reasonable opportunity to determine what happened.<\/p>\n\n\n\n If the shipment is confirmed as lost before delivery to the customer, Peptidera will provide an appropriate solution, such as:<\/p>\n\n\n\n Mandatory consumer rights remain unaffected.<\/p>\n\n\n\n If tracking shows that a shipment was delivered but the customer cannot locate it, the customer should first:<\/p>\n\n\n\n The customer must then contact Peptidera promptly.<\/p>\n\n\n\n We may request a written non-receipt declaration or additional information for the carrier investigation.<\/p>\n\n\n\n A delivered tracking status does not automatically end the investigation or remove statutory consumer rights. Each claim is assessed using the available delivery evidence.<\/p>\n\n\n\n The customer is responsible for entering a complete and correct delivery address.<\/p>\n\n\n\n If a shipment is returned because the customer:<\/p>\n\n\n\n Peptidera may deduct reasonable return or reshipping costs where permitted by law.<\/p>\n\n\n\n If the customer requests reshipment, additional shipping charges may have to be paid before the order is sent again.<\/p>\n\n\n\n This does not apply where the failed delivery was caused by Peptidera or the carrier and cannot reasonably be attributed to the customer.<\/p>\n\n\n\n International customers are responsible for checking local import laws before ordering.<\/p>\n\n\n\n A customer should not refuse a shipment solely to avoid:<\/p>\n\n\n\n If an international shipment is returned due to unpaid charges, prohibited importation, refusal or failure to provide required information, Peptidera may deduct reasonable direct costs from any refund where permitted by law.<\/p>\n\n\n\n No refund can be guaranteed for products lawfully seized or destroyed by authorities due to circumstances attributable to the customer.<\/p>\n\n\n\n This provision does not limit Peptidera\u2019s obligations where Peptidera knowingly shipped a prohibited product or otherwise failed to comply with applicable law.<\/p>\n\n\n\n Customers may request cancellation before the order has been dispatched by contacting:<\/p>\n\n\n\n info@peptidera.com<\/a><\/p>\n\n\n\n We will attempt to process the cancellation, but it cannot be guaranteed once fulfilment or shipment has begun.<\/p>\n\n\n\n If an order has already been dispatched, a consumer may still have a statutory right of withdrawal after receiving the order.<\/p>\n\n\n\n Refusing delivery is not the recommended method of withdrawal. Contact Peptidera first to receive proper return instructions.<\/p>\n\n\n\n Peptidera does not normally offer direct product exchanges.<\/p>\n\n\n\n Where appropriate, the original product will be returned and refunded, after which the customer may place a new order.<\/p>\n\n\n\n If Peptidera supplied the wrong product, we may arrange a replacement directly.<\/p>\n\n\n\n For an ordinary withdrawal:<\/p>\n\n\n\n For damaged, incorrect or non-conforming products:<\/p>\n\n\n\n Peptidera is not responsible for damage caused by inadequate return packaging.<\/p>\n\n\n\n Approved refunds are normally issued to the original payment method.<\/p>\n\n\n\n If that is technically impossible, Peptidera may request verified information for an alternative refund method.<\/p>\n\n\n\n For security reasons, refunds will not normally be sent to:<\/p>\n\n\n\n Peptidera never requires a customer to pay an additional fee merely to receive a legitimate refund.<\/p>\n\n\n\n Peptidera may investigate return or refund requests where there is reasonable evidence of:<\/p>\n\n\n\n We may refuse a claim where reliable evidence demonstrates that it is fraudulent or not legally valid.<\/p>\n\n\n\n This does not limit the rights of customers submitting legitimate claims.<\/p>\n\n\n\n Customers are encouraged to contact Peptidera before initiating a chargeback so that we have an opportunity to resolve the issue.<\/p>\n\n\n\n Nothing in this policy prevents a customer from lawfully disputing:<\/p>\n\n\n\n Peptidera may submit order, delivery and communication records to the payment provider when responding to a payment dispute.<\/p>\n\n\n\n For cancellations, withdrawals, returns, refunds or delivery problems, contact:<\/p>\n\n\n\n Peptidera \u2014 operated by PKeps e-commerce<\/strong> KVK: 98487841<\/strong> Email: info@peptidera.com<\/a> Complete and send this form only if you wish to withdraw from your purchase.<\/p>\n\n\n\n1. About This Policy<\/h2>\n\n\n\n
Loenermark 584
1025 TZ Amsterdam
The Netherlands<\/p>\n\n\n\n
VAT identification number: NL005333123B88<\/strong><\/p>\n\n\n\n
Telephone: +31 6 23619659<\/a>
Website: https:\/\/www.peptidera.com<\/a><\/p>\n\n\n\n
\n\n\n\n2. Research Use Only<\/h2>\n\n\n\n
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\n\n\n\n3. Consumer Right of Withdrawal<\/h2>\n\n\n\n
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\n\n\n\n4. Returning Products After Withdrawal<\/h2>\n\n\n\n
Loenermark 584
1025 TZ Amsterdam
The Netherlands<\/p>\n\n\n\n\n
\n\n\n\n5. Sealed Products and Exceptions<\/h2>\n\n\n\n
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\n\n\n\n6. Reduction in Product Value<\/h2>\n\n\n\n
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\n\n\n\n7. Refunds After Withdrawal<\/h2>\n\n\n\n
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\n\n\n\n8. Damaged, Incorrect or Incomplete Orders<\/h2>\n\n\n\n
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\n\n\n\n9. Solutions for Damaged or Incorrect Orders<\/h2>\n\n\n\n
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\n\n\n\n10. Suspected Product-Quality Problems<\/h2>\n\n\n\n
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\n\n\n\n11. Lost Shipments<\/h2>\n\n\n\n
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\n\n\n\n12. Shipments Marked as Delivered<\/h2>\n\n\n\n
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\n\n\n\n13. Incorrect Address or Uncollected Shipment<\/h2>\n\n\n\n
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\n\n\n\n14. Customs and International Returns<\/h2>\n\n\n\n
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\n\n\n\n15. Order Cancellations<\/h2>\n\n\n\n
\n\n\n\n16. Exchanges<\/h2>\n\n\n\n
\n\n\n\n17. Return Shipping Responsibility<\/h2>\n\n\n\n
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\n\n\n\n18. Refund Method<\/h2>\n\n\n\n
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\n\n\n\n19. Fraudulent or Abusive Claims<\/h2>\n\n\n\n
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\n\n\n\n20. Chargebacks and Payment Disputes<\/h2>\n\n\n\n
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\n\n\n\n21. Contact<\/h2>\n\n\n\n
Loenermark 584
1025 TZ Amsterdam
The Netherlands<\/p>\n\n\n\n
VAT identification number: NL005333123B88<\/strong><\/p>\n\n\n\n
Telephone: +31 6 23619659<\/a>
Website: https:\/\/www.peptidera.com<\/a><\/p>\n\n\n\n
\n\n\n\nModel Withdrawal Form<\/h1>\n\n\n\n