Shipping Policy

Shipping Policy

Last updated: 20 August 2026

1. About This Policy

This Shipping Policy explains how orders placed through the Peptidera website are processed, dispatched, tracked and delivered.

Peptidera is operated by:

PKeps e-commerce
Loenermark 584
1025 TZ Amsterdam
The Netherlands

Dutch Chamber of Commerce (KVK): 98487841
VAT identification number: NL005333123B88

Email: info@peptidera.com
Telephone: +31 6 23619659
Website: https://www.peptidera.com

Nothing in this policy limits any mandatory rights available to consumers under applicable law.

2. Research Use Only

All research peptides and related laboratory products offered by Peptidera are intended exclusively for legitimate scientific and laboratory research.

Products are not intended for:

  • Human consumption
  • Veterinary consumption
  • Personal use
  • Self-administration
  • Diagnostic or therapeutic use
  • Treatment, prevention or cure of disease

Customers are responsible for ensuring that the purchase, importation, possession and intended research use of the products are permitted in the destination country.

3. Shipping Origin

Orders are prepared and dispatched from the Netherlands.

Products shown as in stock are normally supplied from our available inventory in the Netherlands unless otherwise clearly stated on the product page.

4. Order Processing

Orders are normally processed after:

  • Payment has been received or authorized
  • The order details have been verified
  • The products have been confirmed as available
  • Any necessary compliance or security checks have been completed

Orders placed and paid before 14:00 Central European Time on a business day are normally dispatched the same business day.

This is a processing target and not a guaranteed delivery commitment.

Orders placed:

  • After 14:00
  • During weekends
  • On Dutch public holidays
  • During exceptional periods of high demand

are normally processed on the next available business day.

A business day means Monday through Friday, excluding official public holidays in the Netherlands.

5. Possible Processing Delays

Order processing may take longer where:

  • Payment has not yet been confirmed
  • Payment information requires verification
  • The delivery address is incomplete
  • The order is flagged for a security check
  • Additional customer information is reasonably required
  • A product is temporarily unavailable
  • There is an exceptional operational disruption
  • Applicable legal or regulatory checks are required

If a material delay occurs, Peptidera will contact the customer using the contact details provided with the order.

6. Shipping Destinations

Available shipping destinations are displayed during checkout.

The availability of a country at checkout does not override:

  • Local import restrictions
  • Product-specific restrictions
  • Carrier restrictions
  • Customs requirements
  • Applicable laws or regulations

Peptidera may decline or cancel an order if shipment to the selected destination is unavailable or reasonably believed to be unlawful.

If Peptidera cancels a paid order before dispatch, the amount paid for the cancelled products and shipping will be refunded.

7. Shipping Methods

Available shipping methods and their costs are displayed during checkout.

Depending on the destination, available delivery options may include:

  • Home delivery
  • Delivery to a service point
  • Letterbox delivery, where suitable
  • Tracked parcel delivery
  • Other carrier-supported delivery options

Not every delivery method is available for every product, package size or destination.

Peptidera primarily uses professional delivery partners such as DHL. We may use another suitable carrier where operationally necessary.

8. Shipping Costs

Shipping costs are calculated and displayed before the customer completes the order.

Shipping charges may depend on:

  • Destination
  • Package size
  • Package weight
  • Selected delivery method
  • Selected additional services
  • Applicable carrier rates

The customer can review the total order amount, including the applicable shipping costs, before placing the order.

9. Estimated Delivery Times

Delivery estimates depend on the destination, carrier and selected shipping method.

Typical delivery estimates after dispatch are:

  • The Netherlands: approximately 1–2 business days
  • Belgium and Germany: approximately 2–4 business days
  • Other European destinations: approximately 3–8 business days
  • Destinations outside Europe: delivery time varies by country and customs processing

These delivery times are estimates only and are not guaranteed.

Where no specific delivery date or period has been agreed, consumer orders will be delivered within the period required by applicable consumer law.

10. Causes of Delivery Delay

Delivery may be delayed by circumstances including:

  • Carrier network disruption
  • Customs inspections
  • Border-control procedures
  • Public holidays
  • Severe weather
  • Strikes
  • Incorrect address information
  • Failure to collect a package
  • Security or compliance checks
  • High seasonal parcel volumes
  • Events outside Peptidera’s reasonable control

Peptidera will provide reasonable assistance when a shipment is materially delayed.

Mandatory consumer rights relating to late delivery remain unaffected.

11. Tracking Information

When tracking is available, the customer will normally receive a shipping confirmation email containing:

  • The shipment tracking number
  • A tracking link
  • The selected carrier
  • Available delivery information

Tracking information may take several hours to become active after the shipping label has been created.

Customers are responsible for monitoring available tracking information and responding to carrier instructions where necessary.

Customers should also check their spam or junk folder if no shipping email has been received.

12. Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

Before placing an order, customers should verify:

  • Full name
  • Street name
  • House or building number
  • Apartment or unit number, where applicable
  • Postal code
  • City
  • Country
  • Email address
  • Telephone number

The address printed on the shipping label is normally based on the information submitted during checkout.

13. Address Changes

Customers should contact Peptidera immediately if the delivery address must be changed:

info@peptidera.com

We will attempt to make the requested change, but changes cannot be guaranteed after:

  • Fulfilment has started
  • A shipping label has been generated
  • The package has been transferred to the carrier

Peptidera may request verification before changing the delivery address for fraud-prevention purposes.

14. Incorrect or Incomplete Addresses

If a shipment is delayed or returned because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable costs associated with:

  • Address correction
  • Return transportation
  • Storage
  • Reshipment

If the customer requests reshipment, additional shipping costs may need to be paid before the order is sent again.

This does not apply where the address error was caused by Peptidera or the carrier.

15. Service-Point Deliveries

Where service-point delivery is selected or used, the customer is responsible for collecting the package within the period specified by the carrier.

The carrier may return an uncollected shipment to Peptidera after the collection period expires.

Reasonable return and reshipping costs may be charged where the failure to collect the package is attributable to the customer and where permitted by law.

Customers should monitor tracking information and carrier notifications.

16. Delivery Attempts

The carrier may:

  • Make one or more delivery attempts
  • Deliver to a selected service point
  • Use a safe-place instruction authorized by the customer
  • Deliver to a neighbour where permitted
  • Request identification or a signature
  • Request that the customer arrange a new delivery moment

Available delivery options depend on the carrier, destination and service selected.

Peptidera does not control the exact delivery time or route used by the carrier.

17. Safe-Place and Neighbour Delivery

If the customer independently authorizes delivery to:

  • A safe place
  • A neighbour
  • A reception desk
  • Another designated recipient

the customer should ensure that the selected location or recipient is suitable and secure.

Where the carrier provides reliable evidence that delivery was completed according to the customer’s instruction, that evidence may be considered during any non-receipt investigation.

Mandatory consumer rights remain unaffected.

18. Age or Identity Verification

Certain delivery options or destinations may require:

  • Identification
  • A signature
  • Age verification
  • Delivery to the named recipient

Customers must cooperate with lawful carrier-verification requirements.

Failure to provide required verification may result in failed delivery or return of the shipment.

19. Damaged Shipments

Customers should inspect the external packaging upon delivery where reasonably possible.

If a package or product arrives damaged, contact Peptidera preferably within 48 hours and provide:

  • Customer name
  • Order number
  • Photograph of the complete shipment
  • Photograph of the external packaging
  • Photograph of the shipping label
  • Photograph of the damaged product
  • Description of the damage

The 48-hour reporting request helps us begin a carrier investigation quickly. It does not remove or shorten mandatory statutory rights.

The customer should retain all products, labels and packaging while the investigation is ongoing.

20. Incorrect or Incomplete Shipments

If the shipment contains an incorrect product or an item is missing, contact:

info@peptidera.com

Please include:

  • Order number
  • Description of the issue
  • Photograph of the received products
  • Photograph of the package and shipping label

Once verified, Peptidera will provide an appropriate solution, such as sending the missing or correct product or issuing a refund where applicable.

21. Delayed Shipments

A shipment is not automatically considered lost merely because it has been delayed.

If tracking has not updated for an unusual period, contact us with the order number and tracking number.

Peptidera may:

  • Check the available tracking information
  • Contact the carrier
  • Open a formal carrier investigation
  • Request additional information from the customer

The carrier must be given a reasonable opportunity to investigate.

22. Lost Shipments

If a shipment is confirmed as lost before delivery to the customer, Peptidera will offer an appropriate solution in accordance with applicable law.

This may include:

  • Replacement
  • Redelivery
  • Refund of the affected products and applicable shipping costs

A customer may be asked to complete a non-receipt declaration for the carrier investigation.

23. Shipments Marked as Delivered

If tracking shows that a shipment has been delivered but the customer cannot locate it, the customer should first:

  1. Check the delivery address.
  2. Check the mailbox and any agreed safe place.
  3. Ask household members.
  4. Ask immediate neighbours.
  5. Check carrier emails or delivery notifications.
  6. Contact the carrier where appropriate.

If the shipment is still missing, contact Peptidera promptly.

We may request:

  • Confirmation of the delivery address
  • A written non-receipt declaration
  • Additional information required by the carrier

Each case is assessed using available tracking, delivery evidence and customer information. A delivered tracking status does not automatically remove mandatory consumer rights.

24. Customs and Import Requirements

International shipments may be subject to:

  • Customs inspections
  • Import declarations
  • Import duties
  • VAT or local taxes
  • Clearance charges
  • Product restrictions
  • Requests for additional documentation

The customer is responsible for checking whether the ordered products may legally be imported, possessed and used for the intended research purpose in the destination country.

Peptidera does not undervalue shipments, use false descriptions or provide inaccurate customs documentation.

25. Import Duties and Taxes

Unless expressly stated during checkout, import duties, local taxes and customs or clearance charges are not included in the product or shipping price.

These charges may be collected by:

  • Customs authorities
  • The delivery carrier
  • A local tax authority
  • A customs intermediary

The customer is responsible for such charges where applicable.

Customers should contact their local customs authority before ordering if they are uncertain about potential charges.

26. Customs Delays, Refusals and Seizures

Peptidera cannot guarantee that an international shipment will be cleared by local customs authorities.

If a shipment is delayed, refused, returned or seized, Peptidera will assess:

  • The reason provided by the authority or carrier
  • Whether the customer complied with import requirements
  • Whether Peptidera supplied accurate information
  • Whether the shipment can legally be resent
  • The customer’s mandatory legal rights

Refunds or replacements are not automatically guaranteed where a shipment is lawfully refused or seized due to restrictions attributable to the customer or destination country.

This does not limit Peptidera’s obligations where the problem was caused by Peptidera or where mandatory consumer law provides otherwise.

27. Refused and Uncollected Shipments

Customers should not refuse or ignore a shipment as a substitute for following the proper cancellation or return procedure.

If a shipment is returned because it was:

  • Refused without lawful grounds
  • Not collected
  • Not accepted after reasonable delivery attempts
  • Undeliverable due to customer-supplied information

Peptidera may deduct reasonable direct return or reshipping costs where legally permitted.

Consumers who wish to withdraw from an order should contact us and follow our Return & Refund Policy.

28. Order Cancellations

Customers may request cancellation before dispatch by contacting:

info@peptidera.com

We will attempt to process the request, but cancellation cannot be guaranteed after fulfilment has begun.

If the shipment has already been dispatched, eligible consumers may use their statutory withdrawal rights after delivery.

29. Packaging and Product Documentation

Orders are packaged to protect the products during ordinary transportation.

Depending on the order, the package may contain:

  • The ordered products
  • Product or batch labels
  • Packing information
  • Supporting documentation

Certificates of Analysis may be provided through our online COA Centre rather than as printed documents.

Customers should check whether the batch or report information corresponds with the relevant product documentation.

30. Privacy

Personal information required for delivery may be shared with shipping and logistics providers.

This may include:

  • Customer name
  • Delivery address
  • Email address
  • Telephone number
  • Order or shipment number
  • Delivery preferences

This information is used to process, track and deliver the shipment.

Further information is available in our Privacy Policy.

31. Relationship With Other Policies

This Shipping Policy should be read together with our:

If mandatory law conflicts with any provision of this policy, the mandatory legal requirement prevails.

32. Contact

For questions concerning processing, shipping, tracking, delivery or customs, contact:

Peptidera — operated by PKeps e-commerce
Loenermark 584
1025 TZ Amsterdam
The Netherlands

KVK: 98487841
VAT identification number: NL005333123B88

Email: info@peptidera.com
Telephone: +31 6 23619659
Website: https://www.peptidera.com